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Integrations & Channels
Website chat widget
The Support Agent's native channel — an embeddable widget that connects directly to your knowledge base, no third-party routing required.
How it connects
This is a direct connection — no Zendesk or Twilio involved. Your Support Agent’s Channels tab gives you a script snippet to paste before the closing </body> tag on your site:
<script src="https://yourdomain.com/widget.js" data-agent-id="YOUR_AGENT_ID" async></script>
What it does
- Opens a chat window on your site with your configured greeting message
- Answers from your Support Agent's knowledge base
- Escalates to your configured escalation email when it can't help
Status
This is the only channel that’s fully live for the Support Agent today. Email, WhatsApp, Instagram, and Messenger for Support are still rolling out — see Email & Social via Zendesk.
Get the embed code
It's on your Support Agent's Channels tab, ready to copy.