The AI agent that resolves support tickets end to end.
Support Agent reads every incoming conversation, answers the ones it can solve on its own, and hands off the rest to your team with full context attached — so customers stop waiting and your team stops repeating themselves.
Understands context
Reads the full conversation history and your knowledge base before it replies — so answers are accurate the first time.
Resolves on its own
Answers questions from your help center and policies autonomously, without a human ever opening the ticket.
Knows when to hand off
Escalates complex, sensitive, or low-confidence cases to a human — with the full thread and reasoning attached.
Trained on your knowledge
Point it at your help center, policies, and product docs. Support Agent learns your policies and your voice — not a generic script.
- Add FAQs, policies, product docs, or a URL to crawl
- Retrieves the most relevant source for every question
- Stays current as your knowledge base changes
Lives in your channels
Starts on web chat today, with email and WhatsApp on the way — all sharing one knowledge base and one consistent tone.
- Live on web chat now, via an embeddable widget
- Email and WhatsApp support coming next
- Consistent answers no matter where a customer reaches out
Improves every week
Every resolution is logged against its outcome. Support Agent surfaces the questions it couldn't answer, so accuracy improves as your knowledge base grows.
- Logs every question it couldn't answer confidently
- Failed and escalated responses are visible in your dashboard
- Add knowledge and resolution rate improves accordingly
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