E-commerce

A storefront that answers back.

The E-commerce Agent helps shoppers find the right product, tracks orders, and resolves post-purchase issues on its own — turning support from a cost center into a channel that recovers sales.

No upfront costs.
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E-commerce Agent dashboard
4.1×
Faster resolution
22%
Cart recovery rate
91%
CSAT
24/7
Storefront coverage

Guide the purchase

Shoppers get instant answers to product questions and a nudge in the right direction — instead of abandoning the tab to search elsewhere.

  • Real-time product Q&A
  • Personalized recommendations
  • Live at every step of checkout
E-commerce Agent guiding a shopper

Order status, instantly

Tracking, delivery updates, and shipping questions get resolved in the chat window — no ticket, no wait for a reply.

  • Live order and shipment tracking
  • Automatic delivery updates
  • Returns and exchanges handled end-to-end
Order tracking
Order placed
Confirmation sent instantly
Shipped
Tracking number issued
Out for delivery
Live ETA shared
Delivered
Customer notified

Recover the sale

The agent reaches out on abandoned carts and flags post-purchase issues before they turn into refunds or chargebacks.

  • Automated abandoned-cart outreach
  • Proactive post-purchase check-ins
  • Refund and chargeback prevention
Cart recovery rate
14%
Wk 1
18%
Wk 2
20%
Wk 3
22%
Wk 4

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