Customer Service
Support that never sleeps, never slips.
The Support Agent answers customer questions the moment they arrive, resolves the routine ones on its own, and hands off the rest to your team with full context — so nobody waits, and nothing falls through.
No upfront costs.Explore agents →
87%
Automated resolution
24/7
Availability
<10s
Avg. response time
3%
Escalation rate
Answer instantly, every time
Common questions — order status, account issues, how-to requests — get resolved the moment they're asked, across chat, email, and WhatsApp, without a wait.
- Instant replies on every connected channel
- Consistent answers pulled from one knowledge base
- No queue, no hold music, no delay
Know when to escalate
The agent reads urgency and sentiment, not just keywords. Frustrated customers and complex edge cases get routed to a human with the full conversation history attached.
- Sentiment and urgency detection
- Configurable escalation rules
- Zero context lost in the handoff
Escalations by category (last 30 days)
18
Billing
12
Account
9
Technical
4
Other
One agent, every channel
Support your customers wherever they reach out. The same agent, the same knowledge, and the same tone across chat, email, and messaging apps.
- Web chat, email, and WhatsApp out of the box
- One knowledge base, consistent answers everywhere
- Full conversation history in one place
Same agent, every channel
Web chat
Email
WhatsApp
Help desk
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