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Integrations & Channels
Email & social via Zendesk
Gmail, Microsoft Outlook, Instagram, and Messenger route through your Zendesk connection, so your agents work alongside your existing support queue rather than replacing it.
Channels covered
- Gmail
- Microsoft Outlook
- Messenger
Why Zendesk
Rather than each channel connecting separately, email and social messages route through Zendesk — so tickets from any of these channels land in one place, and your agent works alongside your existing support workflow instead of creating a second inbox to manage.
WhatsApp and SMS
Those two connect differently — directly through Twilio, or through Zendesk if that’s where you’d rather manage them. See WhatsApp & SMS via Twilio or Zendesk.
Connect Zendesk
Set it up from Settings, then these channels become available to your agents.